SHIPPING & DELIVERY POLICY

Last updated: Feb 2026

Alivance Tech LLC, operating as Alivance Homes (“we”, “us”, “our”), manages a specialized international supply chain designed to move industrial-grade, custom-built modular assets from our manufacturing facilities to your designated site. The following terms govern the transportation, tracking, receipt, and offloading of your modular unit.

1.0 Strategic Global Logistics Framework

Alivance Homes coordinates with Tier-1 maritime freight carriers and specialized domestic ground transport teams to ensure structural integrity is maintained throughout the journey. Our logistics framework is built to handle the complexities of oversized cargo, custom ocean transport, and international maritime law. We manage the transit process as a direct operational bridge, keeping your asset protected from our factory line to your delivery coordinates.

2.0 Defined Shipping Terms (Incoterms: DDP)

To provide a premium, hassle-free service for our clients across the United States and Canada, Alivance Homes typically operates under DDP (Delivered Duty Paid) terms unless specified otherwise in writing. Under DDP terms, Alivance Homes manages all export clearances, international ocean freight, import customs entry, local terminal handling fees, and federal duties. The specific logistically optimized delivery terms will be explicitly locked into your final executed DocuSign purchase agreement.

3.0 Service Area and Geographic Feasibility

Our primary shipping lanes actively serve all 50 United States and Canada. Prior to contract execution, every delivery address undergoes a strict geographic feasibility audit to ensure heavy-duty, oversized transport vehicles can physically reach the destination site. Remote areas, islands, or restricted-access locations may require secondary custom logistics planning. Alivance Homes reserves the right to adjust transport routing quotes based on structural infrastructure challenges or regional constraints.

4.0 Milestone Invoicing & Production Lead Times

Because each Alivance unit is fully custom-manufactured to individual order parameters (20ft, 30ft, 40ft layouts), production scheduling begins strictly after your 40% advance milestone deposit clears. We provide highly structured weekly progress updates with photo and video proof during construction. Estimated production windows reflect live factory capacity. Once your unit is completed and you provide your final digital verification approval, the remaining 60% balance payment must clear in full to formally release the asset for shipment.

5.0 Transit Variables & Tracking System Execution

Once the final 60% balance is verified, the asset is secured for transport and an official carrier tracking number is generated. Clients can monitor their shipment live via our dedicated Track Your Order portal on our website. International freight is subject to variables beyond our direct control, including port congestion, shipping lane bottlenecks, vessel delays, and maritime weather. Alivance Homes is not liable for transport timeline extensions caused by customs holds or global shipping delays.

6.0 Final Destination Site Requirements

The client is solely and legally responsible for ensuring the final delivery site and all approach roads are fully accessible by 40ft to 60ft tractor-trailers. You must verify that access roads are wide enough, turn radii are manageable, ground surfaces can support heavy truck weights, and there are no low-hanging power lines, trees, or weight-restricted bridges. If a carrier vehicle cannot safely reach the site coordinates due to poor planning, the client is liable for all re-routing, secondary cross-docking, and trailer detention fees.

7.0 Mandatory Crane and Unloading Responsibility

CRITICAL OPERATIONAL CLAUSE: Alivance Homes provides transport to the delivery site coordinates, but the client must independently provide and pay for all means to offload the unit from the trailer. Upon issuance of your tracking number, you must engage a certified local crane service, heavy rigging crew, or high-capacity forklift operator. Our transport drivers and logistics partners are strictly restricted from assisting in the physical offloading, uncoupling, unrigging, or placement of the modular units.

8.0 Foundation and Site Preparation

Before the scheduled arrival of the carrier, the delivery site must be fully prepared with a engineered, stable, and perfectly level foundation (such as a poured concrete slab, concrete piers, or certified helical piles) matching the weight specifications of your model. Failure to provide a level surface causes structural racking and frame distortion, which instantly voids your 12-Month Limited Structural Warranty. All structural site preparation, zoning permits, and soil testing remain the exclusive responsibility of the client.

9.0 Utility Connections and Local Code Compliance

Alivance Homes delivers a fully integrated structural shell along with all factory-installed interior plumbing and electrical infrastructures. However, all final structural hookups to site utilities (including main electrical panels, water meters, sewer/septic lines, and gas tanks) must be executed post-delivery by local licensed, insured, and certified plumbers and electricians. All on-site utility work must comply fully with local regional building codes and municipal zoning permits.

10.0 Mandatory Delivery Inspection Protocol

Upon physical arrival of the transport trailer at your site, the client or a contractually authorized representative must be present to conduct an immediate, comprehensive visual inspection alongside the carrier driver. Before the carrier’s Bill of Lading (BOL) is signed, any visible exterior marks, superficial scratches, or transit-related impacts must be clearly documented in writing directly on the driver’s manifest forms. Signing the BOL without written notations constitutes a permanent legal acknowledgment that the asset arrived in acceptable physical condition.

11.0 Reporting Transit Claims Window

Because your unit is verified as structurally flawless via video before leaving our facility, any physical marks or transit damage must be processed via shipping insurance. High-resolution photographic and video proof of any transit damage must be submitted to our support desk within 48 hours of physical delivery. This strict timeline is required to file successful cargo claims with maritime and domestic insurers. Failure to report damages within this 48-hour window results in the total waiver of a transit damage claim.

12.0 Risk of Loss and Title Transfer

The legal risk of loss, structural damage, or environmental exposure transfers entirely from Alivance Homes to the client immediately upon the trailer’s arrival at the delivery site or handover to the client’s rigging crew. Legal title and ownership of the modular unit pass to the client only after the total contract balance, including any secondary transport adjustments or storage fees, has been paid in full and funds are fully cleared by our bank.

13.0 Demurrage, Detention, and Storage Fees

If a client is unable to safely receive the unit at the site on the contractually scheduled delivery date, they become immediately responsible for all resulting supply chain costs. This includes port demurrage charges (for units sitting at the maritime docks), ground trailer detention fees (for keeping transport trucks waiting), and all emergency secondary storage facility expenses. All accumulated fees must be settled in full before the asset is released for secondary delivery.

14.0 Force Majeure and Logistics Disruptions

Alivance Tech LLC is not liable for structural delivery failures or timeline extensions caused by events of Force Majeure. This includes, but is not limited to, acts of God, natural disasters, international conflict, maritime port strikes, localized union lockouts, customs brokerage system shutdowns, or government-imposed import/export bans. In these instances, your asset will be safely secured in a corporate holding yard until transit lines normalize.

15.0 Post-Delivery Support and Coordination

While our physical delivery obligation is legally fulfilled once the carrier truck arrives and uncouples at your site, Alivance Homes provides ongoing post-delivery technical coordination via WhatsApp and email. We are available to assist your local licensed contractors with technical system guidance regarding the internal wiring, plumbing manifolds, and structural joining points to ensure a seamless setup on your land.

Logistics & Tracking Inquiries: For questions regarding your specific transit status, to submit inspection photos, or to coordinate your site delivery window:

• 📱 WhatsApp: +1 (281) 652-6305

• 📩 Email: info@alivancehomes.com