RETURNS & REFUNDS POLICY

Last updated: February 2026

1.0 Pre-Payment Execution & Industrial Asset Finality

Alivance Homes specializes in high-value, made-to-order industrial structures. To secure mutual legal compliance, a binding master purchase contract must be executed via DocuSign by both parties prior to the processing of any financial transactions. Unlike standard consumer goods, our modular homes are allocated specific factory assets, engineering time, and raw materials upon execution. Consequently, all transactions are governed by the principle of “Contractual Finality,” meaning that once the DocuSign contract is completed and production commences, the order is considered a permanent, irreversible commitment to purchase.

2.0 Pre-Shipment Digital Verification (The 99% Rule)

To ensure absolute structural transparency and eliminate disputes, Alivance Homes provides continuous visual milestone reporting. Clients will receive weekly progress updates including photo and video documentation directly from the production floor. Before any unit leaves our manufacturing facility, the client will receive final high-definition video and photographic verification of the completed build. The client’s formal approval of these final visual assets serves as conclusive confirmation that the structure meets all agreed specifications and quality standards, satisfying the core terms of the signed DocuSign agreement.

3.0 Custom Manufacturing Exclusions & Zero-Refund Framework

Because each Alivance unit is custom-manufactured to individual configurations and specific sizes (20ft, 30ft, 40ft), these products are strictly classified as Bespoke Industrial Goods, not ready-made retail inventory. Under international trade standards, bespoke structural goods are entirely exempt from “change of mind” or standard consumer return/refund policies. Accordingly, Alivance Homes enforces a strict No-Refund Policy across all completed or in-progress transactions. We require all clients to definitively confirm site compatibility, layout dimensions, local zoning, and delivery access before executing the DocuSign contract.

4.0 Milestone Payment Finality (40% and 60% Strict Non-Refundability)

Our custom manufacturing workflow operates on a rigid milestone framework where all payments are strictly final and non-refundable:

• The 40% Advance Deposit: Utilized immediately for the bulk procurement of raw architectural steel framing, specialized insulation materials, doors, windows, and factory labor scheduling. Once this deposit is processed, it cannot be refunded under any circumstances.

• The 60% Balance Payment: Paid upon the completion of the unit and final digital approval by the client (per Section 2.0). Once the 60% balance is cleared to authorize dispatch, it becomes completely non-refundable.

5.0 Cancellation Prior to Manufacturing

Requests for structural cancellation made after the DocuSign execution and deposit transfer, but prior to the physical cutting of steel or material fabrication, may be reviewed at the sole discretion of Alivance Homes management. In these rare permitted instances, a minimum administrative fee of 15% of the total gross contract value will be withheld to cover specialized engineering hours, architectural blueprinting, and raw material logistics overhead. All blueprints and technical engineering designs remain the exclusive intellectual property of Alivance Homes.

6.0 Fulfillment Tracking & Client Unloading Obligations

Once the final 60% balance payment is cleared, the unit is dispatched for transport and a formal carrier tracking number is generated. Upon issuance of the tracking number, it is the sole legal and financial responsibility of the client to prepare the delivery site and coordinate all necessary equipment—including heavy cranes, rigging crews, forklifts, and uncoupling tools—required for safe offloading and receipt of the structure. Once a unit has been manifested for maritime freight or secured onto a domestic transport vehicle, the order cannot be canceled, redirected, or recalled. The client remains fully liable for any port demurrage, storage fees, or secondary carrier delays resulting from unreadiness at the delivery site.

7.0 Ineligibility After Installation

Under no circumstances will Alivance Homes accept a physical return or offer a refund once a unit has been successfully offloaded from the delivery trailer, uncoupled from transport elements, or fixed to a temporary or permanent foundation. The physical act of unloading the structure or initiating onsite assembly constitutes final, absolute, and permanent acceptance of the goods. Any structural or cosmetic adjustments discovered after this operational milestone are handled strictly under the terms of our corporate Product Warranty Policy, not this Refund Policy.

8.0 Transit Damage vs. Manufacturing Defect

It is vital to distinguish between a factory manufacturing defect and transit-related physical damage. Because the structural asset is validated as completely flawless via high-definition video immediately prior to receiving final shipping authorization, any physical markings, structural shifts, or superficial damage noted upon arrival are the result of transit handling. Such issues do not qualify for a return or refund; instead, they are addressed via transit insurance claims and the immediate dispatch of replacement components to restore the unit to its verified pre-shipped state.

9.0 The 15-Day Notification Window

In the highly exceptional event that a client believes they possess a legitimate legal or contractual basis for a dispute, a formal notice must be filed in writing to our corporate office within 15 calendar days of physical delivery. This claim must be supported by a comprehensive, certified third-party engineering report alongside matching high-resolution video evidence. Failure to submit this formal notice within the strict 15-day window results in the total, irrevocable waiver of all potential structural or contractual claims.

10.0 Return Freight and Insurance Costs

In the highly anomalous event that a return is legally mandated or authorized by management via arbitration, the client remains responsible for securing and executing the full cost of return logistics. This includes heavy domestic trucking, specialized maritime freight, export/import duties, and “heavy-lift” custom crane operations. Return shipping for modular building assets is highly complex and typically costs 50% or more of the unit’s original value. The returned asset must be fully insured for its replacement value during the entire return journey.

11.0 Inspection and Assessment Fees

Any authorized returned structures are subjected to a rigorous “Factory De-Certification” technical evaluation upon arrival at our facility. If the unit is found to exhibit any site-related wear, weathering, unauthorized cosmetic alterations, or environmental damage, the exact cost of restoration will be calculated and deducted from any remaining credit eligibility. Furthermore, a flat 25% restocking fee applies to all authorized returns to cover the overhead of corporate re-listing, structural auditing, and asset reassignment.

12.0 Processing Timelines for Disputed Credits

In the rare event that a partial financial credit is granted by management or through arbitration, funds will be authorized for release only after the structure has been successfully returned to our designated facility, passed the de-certification inspection, and been legally released. Processing timelines for large-capital, corporate-level industrial transfers can take up to 30 business days to clear through international banking clearings, treasury management channels, and anti-money laundering (AML) verification protocols.

13.0 Force Majeure and Protection

Alivance Homes is not liable for structural returns or financial refunds in instances of “Force Majeure,” including but not limited to acts of God, extreme natural disasters, war, maritime port strikes, localized customs holds, or government-imposed import/export bans. In these instances, your asset will be held in secure corporate storage facilities until delivery parameters can be safely met. Refund requests based on delivery delays caused by global macroeconomic or logistics disruptions will not be processed.

14.0 Unauthorized “Chargebacks”

Initiating an unannounced payment dispute, credit card dispute, or ACH chargeback through a banking institution without first exhausting the formal, contractually mandated dispute resolution steps outlined in this policy will be treated as an immediate material breach of contract. Alivance Homes reserves the legal right to utilize all available remedies, including international debt collection networks, immediate reporting to credit bureaus, and the placement of a binding mechanic’s lien on the physical asset to fully recover all contested funds and legal fees.

15.0 Dispute Resolution and Jurisdiction

Any disputes regarding returns, milestones, or structural parameters that cannot be settled amicably through standard corporate mediation will be resolved through final and binding arbitration. The legal jurisdiction for all Alivance Homes transactions, DocuSign purchase agreements, and structural orders is governed exclusively by the corporate registration laws of Alivance Tech LLC. This 15-point policy serves as the master governing agreement for all modular home acquisitions from our facility.

📩 Return & Refund Inquiries: support@alivancehomes.com